At Northern California Farm Credit, we make protecting your privacy a top priority, and hold your financial and personal information in strict confidence. In fact, some say we are overly cautious. And that's fine with us. After all, we are protecting your privacy.
Our employees must comply with federal regulations that prohibit unauthorized use of your information. We do not sell your information to third parties. And, unless we are required by law, we do not provide your information to anyone (including your accountant or attorney) without your authorization.
How we protect your privacy in Online Banking
We take many precautions to protect your privacy when you do business with us through Online Banking.
Browser encryption
To access your account, you must use an Internet browser that utilizes 128-bit encryption technology, which is an industry standard for secure area browsing of sensitive information. If you have questions, please contact us at 800.834.5314.
Enrollment
Access to your account through Online Banking requires a thorough enrollment process to assure that you alone receive information about your account. After you submit your completed enrollment form to us electronically, you will be notified in the mail of your approval. This written notice includes a one-time authentication code that you will need to use the first time you sign on to your account. This enrollment process helps assure your privacy.
Password
We’ve made our password selection and verification parameters stringent to reduce the potential for security breaches. You will need to select a password that meets the following criteria:
- 6 to 15 characters
- One character must be a letter
- One character must be a number
- No more than 2 duplicate letters (aa) or numbers (33)
- No more than 2 sequential letters (ab) or numbers (12)
- Do not use your user name or your first or last name.
Of course, you must protect the confidentiality of your password. Do not give it to others, and do not keep it in a place where others may have access to it. If you suspect that your password is lost or stolen, or that someone made an unauthorized transaction on your account, please notify us at once. You should also change your password immediately, and you can do this online. In fact, you will be prompted to change your password every 180 days.
Review
Once your account is active in Online Banking, you can access account information and initiate transactions.
Software safeguards
A "time-out" feature shuts down access to your account to keep others from viewing your data after you leave your computer. After 30 minutes, the site will require you to reenter your password to access your account again. To thwart would-be hackers, a customer's account will be inaccessible after five unsuccessful sign-on attempts. For help reactivating your account, call us at 800.834.5314. All activities are electronically logged, so both you and Northern California Farm Credit can review them in case of any suspicious activity.
Secure electronic messages
You can feel confident that your communication with us is protected and secure when you use the "Messages" option after logging onto your account. We use a secure electronic system to keep information confidential.
Firewall
The only way to access Northern California Farm Credit customer account information is through the secured section of our Web site, which is protected by a "firewall." A firewall is part of our security system that helps prevent hackers or other unauthorized people from breaking into our computer systems.
How you can help
- Keep your password confidential and safe.
- Sign off your account before walking away from your computer or before visiting other Internet sites.
- Clear your computer cache when exiting your account.
- Use secure electronic messaging, rather than your regular Internet e-mail for communicating with Northern California Farm Credit.
- Report to us immediately: a lost or stolen password; or any suspicious or unauthorized transactions, including a request for your password that appears to come from Northern California Farm Credit.
Additional information
You can find other important Online Banking details, including information regarding Northern California Farm Credit's limited liability, in our Online Banking Agreement. Please be sure to read the Agreement when you enroll in Online Banking.
